A gaggle of Claude customers are suing Anthropic for what they allege to be deceptive promoting of its top-tier Max subscription plan. As reported by The Verge, a class-action lawsuit filed on September 8 accuses Anthropic of failing to clarify the constraints of its Max plan for Claude, which it first launched again in April of 2025.
With Max, Anthropic says you get “5x or 20x extra utilization than the Professional plan,” relying on whether or not you pay $100 or $200 monthly. Claude Professional plans begin at $17 monthly if billed yearly. The upgraded tier, Anthropic says, is “excellent for frequent customers who work with Claude on a wide range of duties.”
The crux of the swimsuit — which follows the federal lawsuit introduced by a single Claude subscriber again in June — is that Anthropic’s advertising and marketing of Max refers solely to the quantity of utilization customers can anticipate versus the Professional plan inside a every day session window, which resets each 5 hours. Nevertheless, Max customers are nonetheless topic to weekly utilization limits, which have been solely launched a couple of months later in August of final 12 months.
Confusion across the precise Claude Max providing has been the topic of wider dialogue on websites like Reddit, the place numerous folks have expressed their frustration about Anthropic’s promoting. “From the UI I genuinely thought I used to be getting 20x weekly utilization as a result of weekly utilization is what I am paying for, not a multiplier to a session limiter throughout the service,” one commenter wrote. “I did not know in any other case till a reddit publish informed me.”
A viral publish posted as a screenshot on the high of this Reddit thread claims that it’s best to moderately anticipate 4 instances extra utilization when buying a $200 20x Max plan over a 5x $100 plan, however when the weekly cap is factored in it solely really works out at 1.7x, regardless of being twice the worth.
Anthropic does record the constraints of the Max plans in a Claude help web page (most not too long ago up to date on August 7, 2026), however Monica Vaca, certainly one of two attorneys representing the plaintiffs within the new lawsuit, says that the phrases aren’t clear, and require folks to click on a number of hyperlinks to study the true nature of the 5x or 20x utilization claims. “That is onerous for customers — they do not know what’s within the black field,” she informed The Verge.
Anthropic had not responded to Engadget’s request for remark on the time of publication.
