Verizon is providing a really small mea culpa after Wednesday’s large outage, which drew greater than 1.5 million studies on Downdetector and lasted hours. Initially, the provider posted on X that it’s going to supply a $20 credit score, however clients should redeem it within the myVerizon app. The corporate then stated the credit score could possibly be claimed although customer support (through cellphone or chat), however our editors’ makes an attempt to take action through chat had been met with a message to attend for a textual content with additional directions.
Engadget editors started receiving the texts this morning (Jan 16) with a hyperlink to redeem. From there, you should log into your account and go to the Account Overview part. Up prime, there ought to be a Take Motion or Cell Actions button with a purple notification circle. Click on that and also you’ll see a pop-up concerning the credit score and a Redeem Now button. After you click on that, you’re achieved, and Verizon says you must see the credit score in a single or two billing cycles. After all, you’ll need to hold an eye fixed out that it really occurs and phone the corporate if it doesn’t present up.
“This credit score isn’t meant to make up for what occurred. No credit score actually can,” the corporate wrote. “However it’s a method of acknowledging your time and displaying that this issues to us.” Incensed clients have largely replied with incredulity, each on the miniscule quantity, and that it is not being utilized mechanically. The whole redemption course of takes a number of clicks and a few minute to finish, which makes it much more irritating that it will probably’t be mechanically utilized to each buyer’s invoice.
Replace, January 15 2026, 11:57 PM ET: Verizon says the credit score may be claimed by way of customer support through cellphone, chat and on-line along with the myVerizon app.
Replace, January 16 2026, 10:29 AM ET: This story has been up to date with detailed data concerning the redemption course of which Verizon now says is accomplished with a hyperlink that can be texted to clients.
